Frequently Asked Questions

  • How do I read my pay advice?

  • What is the passcode to view my pay advice?

  • How do I change or add a new direct deposit account?

  • What do I need to do if my bank account is closed or compromised?

  • What lane/step salary am I currently on?

  • How do I know if I signed up for 21-weeks or 26-weeks pay?

  • When can I change my pay schedule? (21 week to 26 week pay or 26 week to 21 week pay)

  • When can I sign up for the lump sum payment?

  • Where will my checks be delivered during the summer months?

  • When can I submit for a degree lane change?

  • Do I get paid for the holidays/ vacation days?

  • What is FMLA? Is it paid leave?

  • Am I eligible for FMLA?

  • Will my insurance still be covered under FMLA?

  • What if I do not have enough sick time to cover my entire leave of absence?